Contact / Support

General Contact

For access requests, onboarding, account questions, privacy requests, or general support, contact support@aspirinex.io. Include your name, account identity, environment, and a concise description of the issue so the request can be routed efficiently.

Operational Incidents

For broker-readiness issues, runtime incidents, signal anomalies, or suspected execution drift, include recent timestamps, environment details, affected symbols, relevant screenshots, and any recent configuration changes. Timely, specific context materially improves incident triage.

• Indicate whether the issue occurred in paper or live mode.
• Describe the expected behavior and the actual behavior observed.
• Include any error messages, event IDs, or log excerpts available to you.

Legal, Privacy, and Abuse Notices

Privacy rights requests, intellectual property notices, abuse reports, and formal legal notices should be sent to support@aspirinex.io with the subject line indicating the request type. Include sufficient detail for verification and response handling.

Response Expectations

Response times vary based on deployment stage, support tier, severity, and whether the request concerns an active production incident. Submission of a support request does not guarantee a specific response time or commercial remedy unless separately agreed in writing.